Episode 30

Janice Lintz: Advocating for access

Available on these channels and more

Imagine your daughter or son, niece or nephew telling you that they couldn’t access facilities such as a museum, a taxi or an art gallery. What would you do? You’d feel disappointed. You might even write a letter to complain. But would you try to overhaul the system? That’s a big ask for any parent or relative. But that’s exactly what Janice Lintz did.

Over the last 20 years Janice has fought for access for the deaf and hard of hearing like her daughter. Induction loops are now fitted in the NYC Transit, taxis and limousines. Airlines have closed captions on films. All in all, her efforts have helped the 48 million Americans with hearing loss.

Changing practices takes a lot of skill, determination and commitment — it took nine years to introduce hearing loops in taxis. In this discussion, Janice let us into the secrets of how she does it. This episode is for anyone who wants to become a better advocate by:

  • Getting people’s attention.
  • Sustaining interest.
  • Making it easy for the sponsors/decision-makers to change.
  • Following up with discipline.
  • Improving your resilience.

The best bits of these conversations are captured in my newsletter Flashes+Sparks.

More about Janice

Janice Schacter Lintz is a passionate, accomplished hearing loss consultant and advocate, and CEO of Hearing Access & Innovations. Since 2002, she has become the global ‘go-to’ person on all matters related to access for people who are deaf or hard of hearing.

Janice works with domestic and international organisations to benchmark best practices and leverage the most effective solutions for their situations. The New York City resident and mother of two is a 2023 Harvard Kennedy School Mid-Career MPA Candidate and 2022 NYS Disability Rights Hall of Fame Inductee.

You can find out more about Janice and the organisation she leads.

“If you don’t show up, don’t follow up, you accomplish nothing.”

Janice Lintz, CEO, Hearing Access & Innovations

VIEW RUNNING ORDER

04.47 Working out where to start.
06.10 Process for setting goals.
10.08 Proudest achievement.
13.15 Convincing somebody to change.
15.50 Beyond getting their attention.
17.15 Asking for permission.
18.56 Sustaining attention.
22.22 The power of diligence.
23.25 The person who inspired her.
25.57 Sustaining herself through the ups and downs.
29.58 Blending life and work.
30.58 The power of travel.
33.08 Domestic abuse and divorce.
38.38 Advice for other advocates.
Andy Woodfield: Coming out as your best self

Andy Woodfield: Coming out as your best self

Bruce Daisley: Drawing strength from others

Bruce Daisley: Drawing strength from others

Gena Cox: Building inclusive organisations

Gena Cox: Building inclusive organisations

Tomas Chamorro-Premuzic: Supercharging human performance

Tomas Chamorro-Premuzic: Supercharging human performance

Laura Vanderkam: Making time for what matters

Laura Vanderkam: Making time for what matters

Amy Gallo: Working with difficult people

Amy Gallo: Working with difficult people

Paul Polman: Creating companies that give more than they take

Paul Polman: Creating companies that give more than they take

Jim Detert: Cultivating your courage

Jim Detert: Cultivating your courage

Andrea Olson: Truly understanding your customers

Andrea Olson: Truly understanding your customers

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